TurboVIN

TurboVIN Terms of Service

Last updated: September 18, 2026 — Effective: September 18, 2026

1. Who we are and what these Terms cover

TurboVIN is a product of Hexant Solutions LLC, a Florida limited liability company with its notice address at 7901 4th St N # 35665, St. Petersburg, FL 33702, United States. In these Terms, "TurboVIN", "we", "us", and "our" mean Hexant Solutions LLC. "You" means the person who purchases or uses the Service.

These Terms govern your use of turbovin.com and the TurboVIN mobile applications (together, the "Service"). Two other documents form part of these Terms and are incorporated by reference: our Privacy Policy and our Refund Policy. Where the Refund Policy is more specific than Section 8 below, the Refund Policy controls.

These Terms apply to consumers purchasing individual reports. Dealer subscription plans are governed by a separate agreement provided at enrollment.

2. Acceptance of these Terms

Before you pay, you must affirmatively check a box confirming that you have read and accept these Terms, the Privacy Policy, and the Refund Policy. You cannot complete a purchase without doing so.

Acceptance is per purchase. Each purchase accepts the version of these Terms in effect at that moment, and that version governs that purchase for as long as you retain access to the report. A later change to these Terms does not alter the terms of a purchase you already made, and we will never withdraw access to a report you have already paid for because the Terms changed.

We record the date and time of your acceptance, the version of each document you accepted, and technical information identifying the request. This is how we can both establish what was agreed.

3. Eligibility

3.1 Age. You must be at least 18 years old to use the Service. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18.

3.2 Where the Service is offered. The Service is offered only to purchasers located in the United States, including Puerto Rico. By purchasing, you represent that you are located in that territory. We do not offer the Service elsewhere, and we may decline or cancel any purchase that appears to originate outside it.

Our data sources cover vehicles titled and registered in the United States. If you search a VIN for a vehicle registered in another country, the search may return no records at all — in which case you get your money back (Refund Policy Section 3.1).

4. What you are buying — and what you are not

4.1 The report. A TurboVIN report is access to the records that exist for a vehicle identified by its VIN, presented in our interface with plain-language explanations, together with the complete, unmodified report from our data provider.

4.2 It is a snapshot. The report reflects the records available as of the date and time of your purchase. That date is displayed with your report. We do not re-query the records when you open the report later, and the report does not update over time.

4.3 What the report is not. The report is not a consumer report as defined by the Fair Credit Reporting Act, and the Service is not a consumer reporting agency. You may not use a report, in whole or in part, as a factor in establishing eligibility for credit, insurance, employment, housing, or any other purpose covered by the FCRA. See Section 12.

4.4 It is not an inspection. A vehicle history report tells you what has been reported. It cannot tell you what has not been reported. Not every accident, repair, or event is recorded by anyone, and records are submitted by third parties on their own schedules. A report is not a substitute for a mechanical inspection by a qualified professional, and it is not advice about whether to buy a vehicle or what to pay for it.

5. Access to your report

5.1 How it is delivered. You do not need an account to purchase. After payment, if you provided an email address at checkout, we email a private link to that address. The email address is required on the web and optional in the iOS app; if you purchase in the iOS app without one, the report is delivered in the app and kept in the app's library on your device. That link is your credential — anyone who has it can open the report, so treat it the way you would treat a password.

5.2 If you lose the link. You can regain access by signing in with the email address you used for the purchase. Access is tied to that address, not to the email message, so you do not depend on an old email still existing in your inbox. This is possible for as long as the report remains available under Section 5.3. If you purchased in the iOS app without providing an email address and without signing in, there is no address to sign in with: the report is available only through the app, on the device you used to purchase it.

5.3 How long access lasts. You can open a purchased report in TurboVIN for 60 days from the date of purchase, whether or not you have an account. When we deliver your report, if you provided an email address, we email you the link and a PDF copy of the ClearVin report, which is yours to keep. After 60 days the report expires: your link, any share link, and the AI chat stop working, and we delete the report data and the stored documents. We retain the record of your purchase, as described in the Privacy Policy. To look up that vehicle again, a new lookup is required, which is a new purchase.

5.4 Share links. You can generate one share link per report at a time. A share link lets the recipient view the report and download the PDF; it does not include the AI chat and does not let the recipient manage the report. You can revoke a share link at any time from the app, and generating a new one permanently disables the previous one. In any case, a share link stops working when the report expires (Section 5.3). Revocation stops future access — it cannot retrieve a PDF someone already downloaded.

6. The AI chat

6.1 What it does. When the AI chat is available, each purchased report includes an AI assistant that answers questions about that report in plain language.

6.2 The limit. Each report includes 20 questions. This limit is displayed before you pay and a counter is shown during the conversation. The allowance does not reset and cannot be extended or purchased separately. When it is exhausted, the chat closes; your report remains accessible for the rest of its term.

6.3 How it works and what it cannot do. When the AI chat is available, to answer your questions, the content of your report and the text of your questions are transmitted to an AI service provider that processes them on our behalf under contract. The Privacy Policy describes this in detail.

AI systems can produce answers that are incomplete or incorrect. The assistant's answers are an aid to reading your report, not a substitute for it, and not professional, legal, mechanical, or financial advice. Where an answer and the underlying records disagree, the records govern. We do not warrant the accuracy of any answer the assistant produces.

7. Price and payment

7.1 Price. The price of an individual report is the price displayed at checkout at the time of your purchase, inclusive of applicable taxes. We may offer coupons, promotional pricing, or multi-report packages; where we do, refunds are calculated on the amount you actually paid.

7.2 Verification before you pay. Before we charge you, we display the year, make, model, and engine associated with the VIN you entered, so you can confirm you are looking up the right vehicle. Review it before completing payment.

7.3 How you are charged. On the web and on Android, payment is processed by Stripe. We authorize your card at checkout and capture the payment once your report has been generated. If we cannot generate your report, the capture never occurs and you are not charged.

7.4 Purchases in the iOS app. Purchases made inside the iPhone or iPad app are processed by Apple through in-app purchase and are subject to Apple's terms. Refunds for those purchases are handled by Apple, not by us, at reportaproblem.apple.com. When Apple issues a refund, your access to the corresponding report is withdrawn in the same way as any other refund.

8. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary: where the VIN returns no records or we fail to deliver your report, you get your money back — on the web the hold on your card is released automatically and you are never charged, and for purchases in the iOS app you can request a refund from Apple (Section 7.4); where you are charged twice, the duplicate charge is refunded; and no refund is issued for a report that is complete but contains few records, for dissatisfaction with the content, for a change of mind, or for errors originating in the underlying records.

Effect of a refund. When a refund is processed, access to the corresponding report ends — your link, any share link you created, and the AI chat. A PDF already downloaded remains on your device and is outside our control.

9. Data sources and required notices

9.1 Where the data comes from. Records come from the National Motor Vehicle Title Information System (NMVTIS) and from auction records, and are supplied to us by our data provider, ClearVin, an authorized NMVTIS data provider. Wherever NMVTIS data appears in the Service, it is identified as "NMVTIS data powered by ClearVin", and the complete, unmodified ClearVin report is available to you from your report with a single tap.

9.2 NMVTIS consumer notices. The following notice is reproduced in its original wording:
NMVTIS CONSUMER ACCESS PRODUCT DISCLAIMER
The National Motor Vehicle Title Information System (NMVTIS) is an electronic system that contains information on certain automobiles titled in the United States. NMVTIS is intended to serve as a reliable source of title and brand history for automobiles, but it does not contain detailed information regarding a vehicle’s repair history. All states, insurance companies, and junk and salvage yards are required by federal law to regularly report information to NMVTIS. However, NMVTIS does not contain information on all motor vehicles in the United States because some states are not yet providing their vehicle data to the system. Currently, the data provided to NMVTIS by states is provided in a variety of time frames; while some states report and update NMVTIS data in “real-time” (as title transactions occur), other states send updates less frequently, such as once every 24 hours or within a period of days. Information on previous, significant vehicle damage may not be included in the system if the vehicle was never determined by an insurance company (or other appropriate entity) to be a “total loss” or branded by a state titling agency. Conversely, an insurance carrier may be required to report a “total loss” even if the vehicle’s titling-state has not determined the vehicle to be “salvage” or “junk.” A vehicle history report is NOT a substitute for an independent vehicle inspection. Before making a decision to purchase a vehicle, consumers are strongly encouraged to also obtain an independent vehicle inspection to ensure the vehicle does not have hidden damage. The Approved NMVTIS Data Providers (look for the NMVTIS logo) can include vehicle condition data from sources other than NMVTIS. NMVTIS data INCLUDES (as available by those entities required to report to the System):

Consumers are advised to visit www.vehiclehistory.gov for details on how to interpret the information in the system and understand the meaning of various labels applied to vehicles by the participating state motor vehicle titling agencies.

9.3 Errors in source records. We do not create the records and cannot alter them. If a record is wrong, the error originates with the entity that reported it. We can tell you which entity to contact, but an error in a source record does not mean the Service failed to deliver.

10. Your license to use the report

We grant you a personal, non-exclusive, non-transferable license to use the reports you purchase for your own personal, non-commercial purposes — deciding whether to buy, sell, or maintain a vehicle. You may download the PDF and share it with people involved in that transaction.

Internal and personal use only. Reports are for your internal and personal use only. You may not resell, redistribute, sublicense, or use for commercial purposes a report or its content, including the ClearVin report, in whole or in part. Sharing it with people involved in your transaction, as the preceding paragraph permits, does not transfer to them any right in the report.

All content, software, design, text, and compilations in the Service remain the property of Hexant Solutions LLC or its licensors. Nothing in these Terms transfers ownership of anything to you.

ClearVin's intellectual property. The ClearVin report and its content are the intellectual property of ClearVin and are protected by copyright. ClearVin retains all of its intellectual property rights and copyrights in that report and its content. Your purchase does not transfer any of those rights to you; it only permits you to use the report in accordance with this Section.

11. Acceptable use

11.1 Prohibited conduct. You may not:

11.2 Enforcement. We may employ technical and operational measures to detect and prevent abuse, including rate limiting, automated-access detection, analysis of access patterns, and blocking by IP address or network range, and we may escalate to suspension or permanent termination of access.

11.3 Chargebacks. If you have a problem with a purchase, contact us first. If a chargeback is opened without prior contact, we may suspend your access, revoke access to the associated reports, block future purchases, and submit evidence of delivery to the card issuer. Termination for abuse or chargeback is without refund. These measures do not apply where the dispute arises from card fraud — if someone used your payment method without your authorization, contact us and we will help.

12. Legal restrictions on use of this information

12.1 FCRA. As stated in Section 4.3, reports are not consumer reports and may not be used for any FCRA-regulated purpose, including credit, insurance, employment, housing, or tenant screening decisions.

12.2 DPPA. The Driver's Privacy Protection Act restricts the disclosure and use of personal information from motor vehicle records. Our reports concern vehicles, not the people associated with them, and we do not provide owner names, addresses, or other personal information from motor vehicle records. You may not use the Service to attempt to identify, locate, or obtain personal information about any individual.

12.3 Your responsibility. You are responsible for using the information you receive lawfully. Using it for a prohibited purpose is a breach of these Terms and may expose you to liability under federal and state law.

13. Third-party services

The Service depends on third parties to operate — payment processing, email delivery, vehicle data, and infrastructure among them. They are identified in the Privacy Policy. We are responsible for our choice of them and for the terms we impose on them; we are not responsible for their independent acts, outages, or failures beyond our reasonable control.

14. Disclaimers

14.1 No warranty of accuracy or completeness. We do not warrant that any report is accurate, complete, or current. We depend on records reported by third parties. Not everything that has happened to a vehicle is reported by anyone, and a report showing no adverse records is not evidence that no adverse event occurred.

14.2 Service provided "as is". To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

14.3 No professional advice. Nothing in the Service is legal, financial, mechanical, or professional advice, and no purchase creates a professional relationship of any kind.

14.4 Third-party data in reports. The data in reports comes from third-party sources, as described in Section 9, and is provided "as is", without any warranty of accuracy, completeness, or currency. Neither TurboVIN nor ClearVin is liable for errors or omissions in the source records. This disclaimer is supplemented by Sections 9.3 and 15.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the fullest extent the law permits.

15. Limitation of liability

To the fullest extent permitted by law:

15.1 Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you actually paid for the report giving rise to the claim.

15.2 We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost savings, loss of data, loss of goodwill, or the cost of substitute services — including any loss arising from a decision to buy, sell, keep, or price a vehicle.

15.3 These limits apply regardless of the theory of liability and even if we have been advised of the possibility of such damages. They do not apply to liability that cannot be limited by law, including fraud or willful misconduct.

15.4 You acknowledge that the price of the Service reflects this allocation of risk, and that we would not provide the Service on these terms without it.

16. Indemnification

You agree to indemnify and hold harmless Hexant Solutions LLC, its members, officers, and agents from any claim, loss, or expense, including reasonable attorneys' fees, arising from your breach of these Terms, your misuse of the Service, or your use of report information for a purpose prohibited by Section 12.

17. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if continuing would expose us or others to harm.

Termination for cause is without refund, subject to the card-fraud exception in Section 11.3. Sections 4.3, 10, 12, 14, 15, 16, 19, and 20 survive termination.

18. Changes to these Terms

We may update these Terms. The version that applies to a purchase is the version you accepted when you made it, as described in Section 2 — a change never applies retroactively to a report you already bought.

The current version is always available at turbovin.com/legal/terms, with its effective date. If a change is material, we will post a visible notice on the site at least 30 days before it takes effect.

19. Dispute resolution — please read carefully

This section requires most disputes to be resolved by individual arbitration rather than in court, and waives your right to a jury trial and to participate in a class action. Section 19.6 tells you how to opt out within 30 days.

19.1 Talk to us first. Before starting arbitration, contact us at legal@turbovin.com with a written description of the dispute and the relief you want. Most disputes are resolved this way. Neither party may begin arbitration until 30 days after this notice.

19.2 Agreement to arbitrate. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this Section.

19.3 Costs. We will pay the arbitration filing, administrative, and arbitrator fees for any individual claim, up to $10,000 in the aggregate for that claim, except where the arbitrator determines the claim was frivolous or brought for an improper purpose. Under the AAA Consumer Rules, any in-person hearing takes place in the county where you live.

19.4 Small claims. Either party may instead bring an individual claim in small claims court, if it qualifies. Nothing in this Section prevents either party from seeking injunctive relief in court to protect intellectual property or to stop unauthorized access.

19.5 No class actions; batching. Disputes are resolved individually. You and we waive the right to participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.

If 25 or more claims of a substantially similar nature are filed against us by or with the assistance of the same counsel or coordinated group, the claims will be administered in sequential batches of no more than 50, with a single arbitrator per batch. Each side selects 5 claims per batch to proceed first as bellwethers, and the parties will use the outcomes to attempt to resolve the remainder. Applicable limitation periods are tolled for all claims in the queue.

19.6 Your right to opt out of arbitration. You may opt out of this Section by emailing legal@turbovin.com within 30 days of your first purchase, with the subject line "Arbitration Opt-Out", stating your name and the email address used for the purchase. Opting out costs nothing, has no effect on any other part of these Terms, and does not affect your use of the Service in any way.

We maintain a record of opt-out requests — the email address and the date — separately from your purchase records, and that record is retained for as long as any claim could be brought, and is not deleted under the retention schedule described in the Privacy Policy. We do this specifically so that your opt-out remains provable years after your purchase data has been deleted.

19.7 Severability of this Section. If Section 19.5 is found unenforceable as to a particular claim, that claim is severed and proceeds in court, while the remainder of this Section continues to apply to all other claims.

20. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, and for any action to enforce an arbitration award, the exclusive venue is the state or federal courts located in Broward County, Florida, where the Company operates, and both parties consent to personal jurisdiction there. Our notice address for service and correspondence is the St. Petersburg address in Section 23.

Nothing in this Section deprives you of the protection of mandatory consumer-protection provisions of the law of the state where you reside.

21. Apple-specific terms

This Section applies only to the TurboVIN application obtained through the Apple App Store, and controls over any conflicting provision for that application.

21.1 These Terms are between you and Hexant Solutions LLC only, not with Apple. Apple is not responsible for the application or its content.

21.2 Your license to use the application is a non-transferable license to use it on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.

21.3 Apple has no obligation to provide maintenance or support for the application.

21.4 If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application.

21.5 We, not Apple, are responsible for addressing any claim relating to the application, including product liability claims, claims that the application fails to conform to a legal requirement, and claims arising under consumer protection or privacy law.

21.6 We, not Apple, are responsible for the investigation, defense, settlement, and discharge of any third-party claim that the application infringes intellectual property rights.

21.7 You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.

21.8 Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce it against you.

22. Language

These Terms are written in English. We provide a Spanish version for your convenience. In the event of any difference or conflict between the two, the English version governs.

23. Notices and contact

Hexant Solutions LLC

7901 4th St N # 35665

St. Petersburg, FL 33702

United States

Legal and disputes: legal@turbovin.com

Billing and refunds: billing@turbovin.com

Support: support@turbovin.com

Privacy: privacy@turbovin.com

Notices to you may be sent to the email address associated with your purchase.

24. General

24.1 Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, are the entire agreement between you and us regarding the Service.

24.2 Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.

24.3 No waiver. Our failure to enforce a provision is not a waiver of it.

24.4 Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.

24.5 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.

24.6 Headings. Headings are for convenience and do not affect interpretation.